FAQ's

How do I order? 

Choose a Toy you want to order and enter all the relevant personalisation details you wish to add to the toy. Once your personalisation is completed click on the "Add to Basket" to add your order to your Shopping Basket. This will take you to your Basket, if you would like to order another toy just click on the "Continue Shopping" button at the bottom if not just click "Go to Checkout" to place your order.

Once you have clicked on the "Go to Checkout" button you will be asked to Sign In. If an existing account please enter your Email Address and Password, if a New Customer you are able to register below the Log In area. 

What does the price include?

The price includes your choice of bear, garment (excluding Paw Bears) and embroidery.

I can't see the bear I want, where can I get it?

If there is a bear that we supply that you like and it is not on the website please contact us on sales@channel-teddy.co.uk or alternatively by phone 01481 723871 (8:30am to 5pm Monday to Friday) and we will be happy to help in either supplying your bear or recommending an alternative.

Can my bear be sent by special delivery?

Yes we can send your bear by Special Delivery to any destination in the UK or Channel Islands. There is an additional P&P charge (dependant on weight) to cover this service.

Can my bear be sent to a different delivery address?

Yes. On the Delivery Information Page (Step 1 of 3 of the order process after pressing Go to Checkout and either entering your account details or registering for a new account) you can change the delivery address. You add either add a new address or choose from an existing address from your Address Book.

What if I want to order more than one bear with the same message?

If you wish order 5 or more bears with the same personalisation please contact us as you may qualify for trade prices.

Do you send my details to third parties?

We do not send any of our customers details on to any third party as we believe strongly in keeping our customers details secret.

Are your toys safe for babies?

All our toys meet and surpass the safety requirements for the European CE mark and BSEN71.
Though they pass these tests, we do not primarily design these toys for children under 36 months. To show this, all our toys have a label detailing with the details "Due to natural pile loss from fabric this product is not recommended for Children under 36 months".